Shipping policy

Shipping Policy

Thank you for choosing BIMBOX. Please review the following information about how we process and ship your order.

Build & Processing Time

Every BIMBOX desktop and laptop is custom-built to order. Because each system is configured, assembled, and tested to your exact specification, please allow up to 15 business days from order confirmation for your system to be built and shipped. You will receive a shipping confirmation with tracking information by email as soon as your order ships.

If you have a time-sensitive requirement, please contact us at atgsupport@atgusa.com before placing your order and we will do our best to accommodate.

Shipping Destinations

At this time, we ship only within the United States. We are unable to ship to international addresses, P.O. boxes, or U.S. territories outside the contiguous shipping network. If you are located outside the United States and are interested in a BIMBOX system, please contact us at atgsupport@atgusa.com.

Shipping Rates

Shipping costs, if applicable, are calculated at checkout based on your order and destination. Any available shipping options and their estimated delivery times will be shown before you complete your purchase.

Order Tracking

Once your order ships, you will receive an email with tracking details so you can follow your shipment to delivery. Please allow a short period for tracking information to update after you receive the notification.

Delivery Issues

Please inspect your system upon delivery. If your order arrives damaged, or if you believe there is an issue with your shipment, contact us immediately at atgsupport@atgusa.com so we can help resolve it.

Questions

For any questions about shipping or your order, reach out to our team at atgsupport@atgusa.com.