Refund policy

Return & Refund Policy

Custom-Built to Order

Every BIMBOX desktop and laptop is custom-configured and built to order for each customer. Because each system is assembled and tested to your specific configuration, BIMBOX systems are final-sale and are not eligible for return or exchange based on change of mind, buyer's remorse, or ordering the wrong configuration.

We encourage you to review your configuration carefully before completing your purchase. If you have any questions about which system or options are right for your needs, please contact us at atgsupport@atgusa.com before ordering — we're glad to help you build the right machine.

Damaged, Defective, or Incorrect Items

We stand behind the quality of every system we build. Please inspect your order promptly upon delivery. If your system arrives damaged, defective, dead on arrival, or you receive the wrong configuration, contact us at atgsupport@atgusa.com within [7] days of delivery so we can evaluate the issue and make it right.

Depending on the situation, we will arrange a repair, replacement, or other appropriate resolution. If a return is required to resolve a warranty or defect claim, we will provide instructions and, where applicable, a prepaid return shipping label. Please do not send any item back without first contacting us.

Warranty & Support

BIMBOX systems are covered by the manufacturer's warranty applicable to your system. Warranty service, hardware support, and defect determinations are handled through our support process. For any technical issue, warranty question, or support need, contact us at atgsupport@atgusa.com and our team will assist you.

Order Changes & Cancellations

Because systems enter the build process quickly after purchase, orders can only be changed or canceled within a limited window. If you need to change or cancel an order, contact us at atgsupport@atgusa.com as soon as possible. Once a system has entered production, it may no longer be eligible for cancellation.

Refunds

Where a refund is approved — for example, an eligible cancellation before production, or a resolution of a defect/damage claim where no replacement is provided — we will notify you once the refund is processed. Approved refunds are issued to your original payment method, typically within 10 business days. Please note it may take additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since your refund was approved and you have not received it, contact us at atgsupport@atgusa.com.

Questions

For any return, warranty, or refund question, reach out to our team at atgsupport@atgusa.com and we'll be happy to help.